Homeowner in dispute with Amazon over delivery trucks driving on his driveway

MERRILLVILLE, Ind. -- There is a heated dispute between a homeowner and the world's largest online retailer because he says large Amazon vans are causing driveway damage.

The homeowner says he's begged Amazon and its partner drivers to stay off his driveway, adding that he has documented the vehicles on camera and the cracks that are driving him crazy.

Videos show Amazon vans rolling onto Charles Burns' Merrillville, Indiana, driveway. Burns says the heavy vehicles, weighing around 9,000 pounds, could be causing cracks.

"It is because there is no gravel on this side pushing back," Burns said. "So because you just have grass here, there's no support here keeping that in place. Right. So that's a stress fracture."

He says it's all part of a five-year battle, with drivers not listening to his repeated requests and ignoring this sign saying "no delivery trucks beyond this point."

"They drive, or as I've mentioned lately, which feels like retaliation," Burns said. "They've been just leaving the packages down at the end of the driveway, so either us or whoever's walking by can help themselves to the package."

Burns admits that his driveway is long, but says other delivery drivers comply.

"We have UPS deliveries -- they park on the street, and they walk across the grass, which is great," Burns said. "FedEx, they park on the street, and they walk the lawn up to the front door."

He says in one case, a driver was heard "heckling" his wife on camera when she told him not to go on the driveway.

"You know, be professional, you know, take care of your customer," Burns said.

Burns submitted a claim on those cracks but was denied. The investigative team at our sister station WLS reached out to Amazon and the company said, "We've reached out to the customer to work directly with them to resolve their issue."

Burns says his claim has still not been approved but that he has seen fewer heavy Amazon vehicles on his driveway.

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It's unclear what Amazon's official policy is about going on driveways. When WLS asked, Amazon said that drivers should listen to customers and that if people have a specific concern or request, they should let Amazon know.

Amazon added it maintains high standards and values feedback .