Facebook hack leads to safety concerns, fake posts on her page for woman in Cumberland County

RALEIGH, N.C. (WTVD) -- If your Facebook page gets hacked, getting it back can be a struggle.

Kim Moser is learning that the hard way. It started a few weeks ago after getting an alert from Facebook about changes to her account.

She says, "The hackers changed the email address when they got into the account. So, when I use Facebook's method of trying to report the fraud or get back into my account, it doesn't recognize my email address and does not see me as a customer. I'm only able to talk to someone through AI and not talk to an actual person."

Then all of a sudden, a new post appeared on Moser's personal Facebook page. The post claimed a family member had moved into an aged care facility, and that household items were being sold to cover costs.

The problem, Moser says none of it is true as it's hackers making up a story to try and scam people. She adds, "Hackers are selling things that are not in existence, cars, up to fifty-five items, and people are sending them money for items that don't exist."

The hacker continued posting items for sale including cars, a Rolex, and even farm equipment. She adds, "I have a coworker who sent money through Zelle to one of my bank accounts for $3,000, thinking she was making a down payment on one of those vehicles."

Then, the situation escalated. "We actually had a person show up at our home saying that she was given our address by the person she thought was me talking to her on Facebook instant messenger, and she was here to look at a vehicle that we don't have," Moser added.

Moser says reporting the hack hasn't stopped the problem. "All of the options that they give you for reporting anything, it just takes you in a vicious circle, and you cannot get help."

ABC11 Troubleshooter Diane Wilson reached out. Facebook, and while they acknowledged the inquiry and asked for more information, the issue is ongoing, as on Friday, the hacker posted another car for sale.

Moser says she is beyond frustrated and just wants the hacker to stop and be shut down. She adds that she hopes to get control back on her Facebook page. She says, "I want it back long enough to take it down. I think I'm done with social media."

Facebook did not provide a comment, but online, it does provide steps to recover hacked accounts here.

To protect your account from getting hacked, make sure you have two-factor authentication and enable login alerts.

SEE ALSO | Scam Alert: Fake Amazon recall texts are back, here is how to protect yourself