A Raleigh bakery that nearly closed four years ago is opening a second location after community support helped turn the business around.
Regular checkout makes customers feel that they are receiving the service they are entitled to as customers of that store, the study found.
The proposed regulation also aims to set requirements for "timely customer service" during and after periods of widespread flight cancellation.
Offering free rewards can be expensive for companies, and they are trying to control costs during a period of high inflation.
"It's been here for so long, it's iconic for sure," one customer said.
As business picks up with the return of customers, restaurant owners say supply chain is the biggest challenge.