Troubleshooter: Travel refund

November 24, 2010 4:40:27 PM PST
When Elizabeth Bowie went on a European vacation with one of her girlfriends, they let a travel agent handle booking their accommodations.

But Bowie says a hotel picked for them in Rome wasn't up to snuff.

"A tiny room with holes in the wall and in the bedspread," she recalled.

After checking in and seeing the room, Bowie says she and her friend went straight back to the front desk and asked for a different room.

"He said the entire hotel was booked. We couldn't see anything," she said. "We couldn't stay in that hotel. The room was a dump."

So, Bowie says they used the hotel phone and called Travel Bound, a company who helped them with any travel problems while overseas. Travel Bound set them up in another hotel in Rome, and they continued on their journey.

While they paid more money for the new hotel, they wanted a refund from the hotel they didn't stay in.

"They could not give us the entire amount back, but they would give us a portion back," Bowie says she was told.

Each would receive $113.50.

"They said it would take at least 5 days, so we said 5 days is not bad. We can wait for that," said Bowie.

But there was no refund within five days. Bowie's friend eventually got hers. Bowie says she did not.

So, she started sending emails to her travel agent. After three months, she still had no refund.

"I got tired of sending emails and I said I'm going to call Diane," said Bowie.

We got in touch with Bowie's travel agent and Travel Bound, and within a day, she had her $113.50 refund.

"I certainly appreciate it Diane because as soon as you got in touch with them, they gave me my refund," said Bowie.

Bowie's travel agent said it had confirmation from Travel Bound that Bowie would get her refund back in August. It never went through. Once we brought it to their attention, Travel Bound processed it and Bowie got it right away.

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