When Ione Kuhns could not get the tree service to come back to finish the job, she got in touch with me. It's one of the most common complaints I get from people who hire tree removal companies.
They typically don't have trouble getting the tree down, but when it comes to getting the stump removed, that's the big problem!
The big stump had been sitting in Kuhns' front yard since she paid Delco Tree Service $800 this past October to remove the tree.
"It was on the agreement," said Kuhns. "He was going to remove the tree and the stump. He removed the tree, but at the end of the day he wanted to be paid. His stump grinder broke down and was being repaired. I believed him."
She waited a few weeks, but the owner, Dale Williams, was a no-show despite Kuhns saying she made countless phone calls.
"He was busy, couldn't make that date, then his stump grinder was being sharpened, and then he didn't talk to me," said Kuhns. "I kept having to leave him messages, blah, blah, blah."
With the new year came even more excuses.
"He kept giving me a date, never showed up," said Kuhns. "Finally, I contacted my Troubleshooter."
I got in touch with Williams, and it still took him some time, but he finally had someone grind up the stump for Kuhns so she could enjoy her yard this spring.
"I'm real pleased that it's gone and now I can probably have some grass in my front yard," said Kuhns.
Williams told me he hired someone a few months ago to take care of the stump and thought it was taken care of. Once I informed him that wasn't the case, he got someone out there to remove the stump.