Troubleshooter: Medical Bills

October 5, 2009 5:49:51 PM PDT
Michaela Lewis says she went to the doctor for some routine medical care, but what happened afterwards was anything but routine.The check-up should have been covered by her insurance, but month after month she continued to get past due bills from the lab that did her tests.

It was more than $1,000 for medical care dating back to August of 2008.

"I got a bill saying the insurance claim was not going to be paid," Lewis told Troubleshooter Diane Wilson.

Lewis said she called the lab to try and resolve the problem.

"I was sending them the correct information, but [they said] that they didn't have the correct insurance card to make the claim with my insurance company," she recalled.

She thought the paperwork snafu was straightened out, but the next month, the bills still weren't taken care of.

"Following that, each month for almost a year after that, I received a bill for those same services," she recalled.

Lewis says she continued to call both her insurance company, Wells Fargo and the lab, Spectrum Labs, but nothing seemed to work.

"I didn't want to pay for services that I originally got my insurance for," she explained.

Eyewitness News spoke with Spectrum Labs and a rep said two of the bills were sent to Lewis's insurance company for payment, but the third one was not and they would file it again.

As for her insurance company, Wells Fargo, a rep looked into it right away. Within a few days, Lewis got the good news.

"All the bills were resolved and paid for," she said.

Neither company said exactly where the mix-up happened or would go into detail about why the bills weren't taken care of months ago when Lewis originally went to the doctors. Reps for both company's just said the issue was resolved.

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