Troubleshooter: Social Security

June 20, 2011 3:18:46 PM PDT
When Janet Davis lost her mother Ida to Alzheimer's disease last fall, there was still a month of her Social Security payments owed to her estate.

Davis held her mother's power of attorney and contacted the Social Security Administration about the money.

"They were telling me all the paperwork that they wanted me to bring and I brought what they wanted me to bring," Davis recalled.

But after gathering the required documents and visiting the local Social Security Administration Office several times, Davis still couldn't get her mother's last check.

"I was very frustrated because I just couldn't win, you know? I went up there three times and took paperwork, and that wasn't enough," said Davis.

After multiple attempted to cut through the red tape with no success, Davis turned to ABC11 Troubleshooter Diane Wilson. We reached out to the Social Security Administration.

"The thing was, whenever Diane Wilson contacted them, all of a sudden they didn't need all this. They were able to pull it all up on the computer," said Davis,

Social Security Administration officials said they worked directly with Davis to resolve the problem. Within a few days, Davis and her siblings received the money.

Davis says she used it to help pay her mother's funeral expenses.

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