Some fans able to get Adele ticket refunds

Adele performs at the MTV Video Music Awards on Sunday Aug. 28, 2011, in Los Angeles. (AP Photo/Matt Sayles)
October 5, 2011 2:56:15 PM PDT
Hundreds of Adele fans are learning they may not get their money back because of how they purchased their tickets.

The British singer was forced to cancel her 10-city U.S. concert tour due to throat troubles.

The good news is if you bought tickets through Ticketmaster, the Durham Performing Arts Center's official online ticketing service, you will get a refund.

In most cases, you won't have to do anything because Ticketmaster claims it will inform you of the cancellation. If you don't see the credit, call them.

If you bought the tickets through the DPAC box office, you also can get a refund. If you paid with a credit card, call the box office. If you paid with cash, you will need to go to the box office to get a refund.

Tickets purchased through a third party are different. The DPAC can't do anything about those refunds. However, when ABC11 checked with some popular online ticket broker websites, like StubHub, Tickets Now, and Front Row Tickets, have policies where a refund is issued if the event is canceled.

Consumers need to check with the specific website they purchased their ticket from in order to find out how to get a refund. All of the brokers have different policies, which involves sending the tickets back within a specific timeframe. The time could be as short as 14 days.

So don't wait. Make a point to check as soon as you can to see what you need to do if you want a refund.

For fans, which purchased tickets off of Craigslist, eBay or from a third party that you can't get in touch with and paid cash, you are most likely out of luck.

So, the warning is watch out where you buy your tickets and make sure the seller has a policy in place if the event is cancelled.

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