A SEPTA positive vibes trolley spreads affirming messages to its riders

Philadelphia, Pennsylvania -- If you've ever taken the Route 36 trolley through Southwest Philadelphia, you've probably heard about Tracy's Trolley.

Tracy Holmes-Williams is a 26-year SEPTA veteran and a dedicated trolley operator. SEPTA stands for the Southeastern Pennsylvania Transportation Authority, which serves approximately 750,000 customers each workday.

But on this particular trolley, riders get to hear from a driver who just wants to brighten their day. Tracy is committed to spreading positivity by placing motivational placards, notes, and messages along the inside of the trolley.

"We're the frontline workers; we are the first thing passengers see when we come down the street. I try to be the person that makes them smile," Tracy says.

"I put the positive quotes up there to inspire people because you never know what kind of day they're having. It's just motivation. I just try to make everybody feel good."

She even sends heart signals to her co-workers on passing trolleys. "I don't know what kind of day they're having!"

Tracy spends extra time decorating the trolley with uplifting messages like "Have a wonderful day!" and "Smile, and the whole world smiles with you."

She also incorporates references to the Eagles and Phillies, adding a touch of Philadelphia pride to her decorations. No matter what kind of day her riders are having, she wants to send a positive message.

Beyond riding the rails of Philadelphia, she and her husband are avid roller coaster enthusiasts who travel to amusement parks to ride them!

"Your energy and attitude determine what kind of day you'll have. So keep those positive vibes, stay smiling, and you'll be alright."

She says hearing customers thank her for the messages makes her feel proud, and seeing happy riders makes the journey easier for everyone.

For more information on SEPTA, visit https://www.septa.org.