Troubleshooter: Lost luggage

October 22, 2009 9:00:00 PM PDT
Lost luggage adds to the frustration of flying for travelers - especially now that many airlines charge extra baggage fees.J.C. Batla and his wife flew to Iowa last December in the middle of a cold snap. When they got off the plane, they found their bag, with the majority of their warm clothing, was nowhere to be found.

"We waited and waited," Batla told Troubleshooter Diane Wilson.

Batla says they went to their hotel without their warm clothes, toiletry items and other essentials.

"We had to run to the store to get it to keep warm," he recalled.

A day later, and still no bag.

"We even went to the airport to look and there was nothing there," he said.

The bag never did turn up, so Batla went ahead and filed out a lost baggage claim form with United Airlines. He says the lost items had a replacement value of more than $400, but after months of waiting there was no check from United. He says he continued to call about reimbursement.

"Their offices are overseas so everyone I talked to was India and you can't understand nothing. They won't give you a phone number, who to call, nothing. Even when I got the address in Chicago I couldn't get ahold of anyone," he said.

Fed up, Batla turned to the I-Team Troubleshooter.

"So when I got a hold of you, your response was next day and you called and you let them know and then they called me," said Batla.

After our call, Batla says United agreed to reimburse him for the bag and items inside it. He got $431, plus two travel vouchers valued at $250 each.

A representative with United told ABC11 they worked directly with Batla and apologize for the inconvenience he experienced

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