Troubleshooter: Tree job

ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson

December 18, 2009 3:11:26 PM PST
A Wendell homeowner says she hired a man to cut down some tree for her, but was concerned about a new landscaping boarder she just had installed.Jackie Coleman says she asked Vernon Williams when she hired him if they would have a problem working around her boarder.

She says the owner told her, he's been in the business for 30 years and it would be fine. But Coleman says it wasn't.

Coleman says there are now cracks and other damage.

"I don't know if the trees that fell cracked it or whoever was cutting the trees and stepped on it a certain way," she said.

Coleman is upset about the damage, because she paid more than $2,000 for the boarder around her home.

"It's cracked in two sections and that's why it costs so much," Coleman said. "It's not a brick that you can go to Home Depot or Lowe's somewhere to get, it has to be specially poured."

The estimate to repair the border is $225.

Coleman says her husband called Williams and so did she to try and get him to cover the cost.

"I tried calling him and he kept telling me I'll be out this Friday," she said. "Well I can't come out this Friday it will be the next Friday and he never showed up."

When Coleman couldn't get the repairs taken care of, she decided to contact ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson.

"It just so happened I saw you on TV and I said let me try this," Coleman said.

When the Troubleshooter got in touch with Williams and he said he had no problem paying for the repair, he just needed the estimate in writing.

ABC11 got that to him, and Coleman received a $225 check to cover the repair.

"He came through with your help," Coleman said. "Without your help I don't know if he would have paid, because he kept saying that was quite a bit of money."

Williams said he doesn't know if his crews caused the damage or not, but he's a man of his word and has been in the business for a number of years and that's why he took care of the damage.

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