Troubleshooter: Lost Luggage

(AP)

December 23, 2009 3:23:46 PM PST
Triangle dad Jack Gibson filed a claim with Greyhound bus lines in August when his son's duffle bag went missing on a trip.

"The bus driver said they were in a hurry and they were not going to tag luggage and just put it under the bus and tag it at a later stop," Gibson recalled.

But Gibson said the bus driver never got around to tagging the luggage. When his son got to his final destination, there was no bag. Clothes and other personal items were lost along with a pair of prescription glasses.

That was a hardship at school.

"In the classroom it can be really rough," said Gibson.

Gibson filled out all the claim forms Greyhound required and waited.

"Wait your 90 days and after 90 days if still haven't found it after 90 days, get back and we'll give some sort of results of what their assessment was," he said he was told.

After 90 days, there was still no bag or resolution.

"They made no effort to get back with me, no one picked up the phone," he said.

Frustrated, Gibson contacted ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson. We reached out to Greyhound, and Gibson got an immediate response.

"Within 20 minutes to an hour after you said you sent the information over. They said a check was in the mail as a result of your phone call," said Gibson.

A Greyhound representative said Gibson will get a $250 check to cover the cost of the prescription glasses. Greyhound also apologized for any inconvenience to Gibson or his son.

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