Tornado victims fed up with waiting for relief

ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson
September 30, 2011 1:02:48 PM PDT
Months after a tornado touched down in a Fayetteville neighborhood, one family is still waiting for relief.

Homeowner Ileen Davison said whole houses have been rebuilt in her neighborhood, while she and her family are still waiting for repairs to be finished to her home.

Davison said crews haven't been the problem, instead it's her mortgage company not releasing the insurance money.

"I kept asking her how are we going to finish the work if we still don't have the money," Davison said.

When the April tornadoes hit the area, Davison's house was right in the path.

"Our biggest damage was our roof," she said. "It took all the shingles or it and almost tore the whole thing down."

Davison said her insurance company was quick to respond and sent a check for $14,000 to cover the repairs.

"We had to sign the check and send it to the mortgage company in Richmond Virginia," she said.

The check was then placed into the hands of SunTrust Bank. They had to sign off on it and send it back to Davison so repairs could begin. But the check did not make it back quick enough.

"By the time they sent the check back to us, we had a lot of other damage," Davison said. "The trap that we had on the house, the rain just took it off and it rained like we had nothing up there and we had to put buckets and tarps on the tables, during the night we were emptying buckets.

Davison's insurance company came back out and gave her a $10,000 check to cover the additional damage, but that check also needed SunTrust to sign off on it.

With the original $14,000, Davison was able to get a new roof, and start on the repairs inside, but she said the money ran out and SunTrust still didn't send back the second insurance check, so she continued to call SunTrust.

"He said we should hear from someone from Richmond in a week and we never heard from anybody," Davison said. "I don't know what else to do. I've done everything I can do and I still can't get any help, so what am I supposed to do and my son said call Diane, she knows people."

I got in touch with SunTrust, and within a week, Davison had the check in her hands and crews are now working on getting her house back to the way it was before the tornado hit.

"I thank you very much," Davison said.

A representative with SunTrust Bank said because of privacy issues, they could not comment, but would get a rep to deal directly with Davison.

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