Grinch leaves family without a Wii on Christmas

December 29, 2011 3:12:15 PM PST
A 6-year-old's Christmas was ruined after his special gift from Santa wasn't in the box!

When Carson Parrish first saw that Santa brought him this Wii gaming system his eyes were bright. He couldn't wait to try it out and says with the help of his dad, they opened it right away.

"He thought the Wii was in it, but actually it was books that children couldn't even read," said Carson Parrish.

That's right; there were two used books in place of a Wii game console, and the Mario Cart game. There were also no nun chucks, steering wheel or controller in the box. The only things left were the manual and some batteries

"He immediately started crying and wanted to know who stole his Wii set that Santa brought him," said Jennifer Parrish. "It's hard to explain it when the store doesn't open until the next day."

Carson's mom, Jennifer, went back to a Garner target the day after Christmas with the receipt in hand to return the Wii.

Initially, they went to the back and got another Wii to exchange it with, but because their registers are set up to only allow for 90 day returns, it wouldn't allow them to exchange it.

"Santa" actually bought it early back in the summer while on sale, and since it was outside Target's return policy, there was nothing the store could do.

"Hopefully this doesn't happen every day, said Jennifer. "So I would have expected a big corporation like Target to take care of it at their local Target."

When I reached out to Target, a representative said she didn't know the details specifically about this case, but in general they are aware of this happening as it is common for organized retail theft rings to do this. She added Target takes every precaution during the return process to make sure this does not happen.

When it comes to the Parrish's, she did say their guest relations are going to take a second look at this case and will work directly with the family.

As for Jennifer Parrish, now with two used books she has no use for, this has been a very expensive lesson.

"Just to make sure you open anything you buy before you leave the store," she said. "So you can make sure what you're purchasing is actually in the box. So you don't have a tragedy on Christmas morning."

Jennifer said, at first, Target referred them to Nintendo. When she contacted Nintendo, the company said, while this could not happen on their end, and the retailer was responsible, Nintendo did sell the Jennifer a Wii gaming system at cost.

That system arrived in the mail Thursday.

The Parrishes heard from Target late Thursday and the family tells me Target is compensating them by sending them a gift card.

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