Lee County woman fed up with constant USPS mix-ups, delivers neighbors' mail herself

LEE COUNTY, N.C. (WTVD) -- Residents who live in Sanford's Winding Creek expect to receive mail daily like everyone else. But recently, it's arrived either late or to the wrong address.

Mary Lutz has been a resident in the community for two years. She is retired and stays home most days, but seemingly, she's picked up another gig as mail carrier.

"About a week ago, I got a full container of mail. Only one piece was mine. The rest belonged to the neighbors. Everything from W-2 forms, insurance checks and other things that are highly sensitive in nature," said Lutz. "The lady that was the previous mail-carrier would always come to my porch. They don't do that. Now they take it to the post office and say we're not home."

Lutz told ABC11 the mail often arrives late. Another resident told ABC11 packages are destroyed after they're delivered in the rain.

Full USPS statement: The Postal Service strives to provide a world-class experience for all customers. We apologize for any inconvenience that may have been experienced by customers living in the Sanford community. Local postal managers are taking immediate action to address and resolve this issue. The Postal Service appreciates this issue being brought to its attention and is committed to making continuing improvements in service. We urge customers with concerns or questions about their mail service to contact the Postal Service directly, so steps can be taken to resolve these concerns promptly. Customers have a variety of options for contacting the Postal Service, including contacting their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777), visiting our website at www.usps.com/help or via Twitter @USPSHelp.