"The closing was supposed to take place at 11 a.m. on May 20, 2009," home buyer Melissa Kosek said.
But the day before, the Kosek's got a call from the closing attorney about some missing paperwork on the seller's end.
"I called my realtor and he said there was a problem and I thought it was just the paperwork and he said no, apparently they owe more than they are asking," home buyer James Kosek said.
The Kosek's were told the seller owed $13,000 more than what the house was selling for -a fact the Kosek's said no one ever checked.
"I just find it odd," James Kosek said. "You go to sell your car, trade you car in, the first thing the dealership asks is how much you owe, let's call the bank and see, and realtors don't?"
By the next morning, the Kosek's realtor called with a possible solution, but it wasn't enough.
"By 4:30 that afternoon of the 20th, we were told the deal was dead," Melissa Kosek said.
With the deal dead, the Kosek's said they scrambled to find a place to live and realized they were out about $1,200.
"Now that the closing never happened we had to pay for the appraisal fees, inspection fees, termite fees, survey fees," James Kosek said.
The Kosek's said they wanted the seller's real estate firm, Fonville Morisey, to pay for the expenses since the deal fell through.
When the family was unable to get their money back, they turned to Troubleshooter Diane Wilson for help.
"I told her I'm prepared to do whatever is necessary so this does not happen to another person," James Kosek said.
A spokesperson for Fonville Morisey looked into it right away and agreed to pay all of the Kosek's expenses.
"Unforeseen circumstances with the owner's mortgage company prevented the transaction from closing as scheduled and there wasn't sufficient time to work it out," a rep for Fonville Morisey Realty said. "Fonville Morisey Realty regrets the situation that occurred with Mr. and Mrs. Kosek.
The Kosek's said the bottom line is make sure all parties involved know exactly how much money is owed on the property.