Troubleshooter: Radio charge

December 16, 2009 5:22:50 PM PST
Gretchen Chiaramonte says she got a letter from Sirius satellite radio to terminate her service if she didn't pay an unpaid balance. The problem was she doesn't have a Sirius account, and she says the charge was fraudulent.

"There was a charge for $13.82 and I called them and they said they would take care of it and I should call my credit card company and get the card stopped, which I did right away," she told ABC11 Eyewitness News.

Chiaramonte thought everything was fine until a few weeks later.

"After three weeks, I started getting calls from Sirius radio trying to collect $13.82 from me for that fraudulent charge," she recalled.

Each time she called Sirius, she said she was told it was being taken care of. But three months later, she says she was still getting calls and then a letter.

"I got a letter from them saying my account was overdue," she said.

Chiaramonte says it's more than just about the money.

"Truthfully, I could have paid that, but they made me mad that they were trying to collect from a fraud victim," she said. "It wastes my time and you're taking advantage of someone who's already been a victim of fraud."

We got in touch with a Sirius rep and Chiaramonte got a quick response.

"After you got involved, I would say within an hour they decided they weren't going to collect anymore," she said.

The rep with Sirius said they would take care of it right away which they did.

if something like this happens to you, Chiaramonte took the right steps. Report the fraud immediately, stay on top of each fraudulent charge to make sure it's taken care of, and be persistent.

Also, check your credit report to make sure there are no other fraudulent charges you may not be aware of.

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