Troubleshooter: Gym collection notices

March 4, 2010 11:31:18 AM PST
Robbie Creech signed up for a membership at Peak Fitness last April, but it wasn't a relationship that would last.

"A week after my membership, the Peak Fitness in Garner had already packed all its belongings and there was nothing there but ugly notes on the door," she recalled.

The Garner Peak Fitness was one of many Peak locations that closed and declared bankruptcy last year. Creech has paperwork from the North Carolina Attorney General's Office confirming that. One letter states her membership has been cancelled and no further amount is due. But Creech says she began getting collection notices.

"I feel it was harassing and also feel like I've been taken advantage of and they're not doing anything," said Creech.

The only remaining Peak Fitness in the Triangle that stayed open was one located in Durham - more than 30 miles from Creech's home.

"From there, they told me I had to send a written request to cancel which I did," she said.

Creech even filed a claim with the bankruptcy courts for the $70 she paid for a membership when she originally signed up. But instead of getting a cancellation notice from Peak Fitness, she continued to get past due notices. She also got collection phone calls.

"I just got run around, run around, run around," she said.

Tired of the runaround, Creech e-mailed ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson.

"I contact you and then I get a phone call," said Creech.

It was a good phone call from a Peak representative who told Creech that her contract is canceled and she owes nothing more, they even sent her an e-mail confirming that.

"We could have eliminated this whole situation if they just would have canceled the contract and offered good customer service," said Creech.

The one remaining Peak Fitness in Durham has changed its name recently ZX Fitness. A rep for ZX said they're sorry for sending the collection letter and recognize that no one wants to get that in the mail. They said the error was not intentional, and was an error in the billing system.

ZX said they acquired the majority of Peak Fitness assets and will continue to provide services to all Peak members.

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