Troubleshooter: Shaking washing machine

March 10, 2010 3:42:05 PM PST
Harry Van Doren says his washing machine left him all shook up - literally.

He bought it from Best Buy in 2008 along with a three year extended warranty. About a year later, he said it started acting up.

"I noticed the thing was rocking a lot during the spin cycle," he recalled. "I thought it was an unbalanced load and it has a button on it for 'Spin Sense' which is supposed to sense the unbalanced load, stop it, and re-shift the clothes and we did that, but it didn't do any good."

So Van Doren called Best Buy and they sent out a technician.

"They put a circuit board in, and it still didn't change anything, so they changed out some other parts," Van Doren told ABC11.

But he said the other parts didn't stop the shaking.

"They put the rubber pads underneath it, and that muffled it, but it doesn't stop it," he said. "You can't watch TV. You can't sleep at night. If you try and do a load at night, the whole house rocks."

Van Doren was tired of the attempted fixes and wanted a new washer.

"I saw Diane Wilson on TV and said 'I'm going to try it,'" he said.

ABC11 Eyewitness New I-Team Troubleshooter Diane Wilson called Best Buy.

"The next night, people from Best Buy are calling trying to make it right," said Van Doren.

Best Buy agreed to let him pick out a new washing machine. A representative of the company said they're sorry for the problems Van Doren had. They reviewed his previous history of problems - and while they say he didn't qualify for a replacement washer under his warranty - based on all his troubles he did have, they wanted to make things right, so they made the exception and agreed to a replacement.

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