Troubleshooter: Gym refund

(Flickr media commons)

April 26, 2010 3:38:10 PM PDT
Wendy Petrie's problems began when she decided cancel her personal trainer. She followed the terms of her contract with personal training service Next Level Fitness and sent a certified letter saying she wanted to end the contract.

"He didn't go to the post office and pick it up," she explained.

The letter came back to Petrie unclaimed. Next, she said she personally went to the gym where she did the personal training, Access 24 in Raleigh, and canceled. But in the meantime, her credit card was charged another $200. So, Petrie kept calling the owner and made more visits to the gym.

"I started going to him and he agreed I was owed $200 and it's just been from there calling and he saying he was going to send me the $200 five times and he still hasn't sent it.

Fed up with broken promises, Petrie contacted ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson. The owner told us he'd rectify the situation and Petrie could pick up her check, which she did.

But when she went to the bank, the check was no good. The owner told us she could cash it the next day, but she tried for a week with no success.

ABC11 then paid a visit to the gym. The owner of Access 24 told us check should have been postdated the 24th not the 14th, and he doesn't know what caused the confusion, but would take care of Petrie. The next day, she had her $200 in cash.

"I'm so glad you helped me, thank you so much," she said.

Classifieds | Report A Typo |  Send Tip |  Get Alerts | Most Popular
Follow @abc11 on Twitter  |  Become a fan on Facebook


Load Comments