Troubleshooter: Sales call

July 30, 2010 12:16:02 PM PDT
William Ball says he started getting past due notices after his wife got a sales call at their home and she agreed to a pitch to buy a magazine subscription.

"Yeah, she agreed to it, but it was in haste. She was going out the door so she said, 'Yes, yes yes,'" he said.

It was when the bills came that the Balls realized it was a subscription they didn't want.

"So I tried to handle it with some dignity and tried to talk with them politely and tried to converse with them to try to resolve the problem, and all they wanted to do was get money from us," said Ball.

Ball says four months after his wife agreed to the magazines, they never got any of them - only bills - so he continued to try and cancel.

"Even though she didn't receive any books, she asked, can she cancel it and they said no," said Ball.

Frustrated with the calls for collections, Ball contacted ABC11 Troubleshooter Diane Wilson and we got in touch with Cascade Subscription Services.

A representative responded right away and said a past due account agent has reached out to Ball several times in order to collect payment on his wife's behalf, but they had no success in getting payment.

The rep said on their final attempt to collect payment, Ball made threats to contact a news organization to get help in canceling the order. At that point, the rep said they realized their efforts to collect were not going to be fruitful and canceled the order.

"I'm glad it got resolved for the simple fact that it got taken care of," said Ball

The rep with Cascade also said they put the Ball's phone number on their in house do-not-call list.

Experts say the best advice when getting any solicitations over the phone is - before you agree to anything - ask them to send you the information in the mail.

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