Troubleshooter: Exposed wire

September 13, 2010 3:39:13 PM PDT
Mary Donna Pond got frustrated soon after Time Warner cable made a repair in her neighborhood.

"They left this long piece of wire running down the street and across the street and I drive across it every morning," said Pond.

Pond said the wire was not buried.

"After a couple weeks, I started calling them and said 'When are you going to come finish this job?" said Pond. "I kept calling and finally they said we will be out there on Monday this was two weeks ago, they didn't come all week, so I called again and said "Are you going to come finish this?"

No one came to bury it, so Pond called back.

"Every time I call, I'm on hold for at least half an hour and I don't even have Time Warner cable, but I wanted the cable fixed," she said.

Not getting a quick response to her problem, Pond called Troubleshooter Diane Wilson and we called Time Warner.

"They're here, they're buying this cable, I'm excited I'm hoping this problem is about to be resolved," said Pond a short while later.

Workers did bury the cable and Pond said it looks great. A representative with Time Warner said while it is time consuming to bury a line, this case tool longer than it should have.

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