Ruth Clayton said she ran into problems the day before her daughter's wedding.
"It wasn't as clean as we'd hoped it could be and had to do a few things to sweep up and clean up and move a lot of chairs," she recalled.
But the cleaning wasn't her biggest complaint.
"They had inspected the Henderson Convention Center, and they were not in compliance with the fire regulations, and they were planning on shutting the place down," she said.
That's right; Clayton says the fire marshal was shutting down the venue where her daughter was supposed to celebrate her special day.
"It was almost utter panic," she said.
Luckily Clayton says the group that owns the Henderson Convention Center - agape’ CDC - worked things out.
"Agreed to have two paid fire personal at the event on site," said Clayton. "The wedding went off without a hitch."
But, a few months after the I do's, Clayton started looking for her $500 clean-up/damage fee refund from agape’ CDC.
"She would always say I'll check on it, and give me a call later," said Clayton.
Clayton says she kept calling and was even promised the check was mailed, but nothing came.
"As far as I know they are still operational and functional, but all the numbers we have for them have been disconnected," she said.
After seeing a similar story about the Henderson Convention Center on ABC11, Clayton contacted Troubleshooter Diane Wilson.
"We would just like to have our deposit back. We think that's the important part," she said.
We got in touch with agape’ CDC and Clayton got her $500.
"I would hate for this to happen to anyone else after us," she said.
We heard from three other brides who complained about not getting their damage deposits back and also had complaints about how dirty the Henderson Convention Center was for their event.
They all say they now received their deposits.
A representative with agape’ CDC said they have had some issues this year and have replaced contracted staff like the leasing director and janitorial staff.
She added they are also in the process of reviewing all leases to ensure all deposits that are supposed to be refunded have been.
She said they cannot change the past, but are making every effort to ensure their customers are satisfied with the services going forward.
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