Troubleshooter: Pill refund

January 10, 2011 4:53:35 PM PST
A Triangle woman says a guarantee caused her to be out $100.Lela Dantzler says a TV ad for pills that would help her joint pain caught her attention, so she placed an order for Flex Protex pills to give it a try.

"I was in a car accident two years ago and I suffer arthritis in all my joints," Dantzler said. "It was advertising in TV and my husband said why don't you order that and see if it works."

She paid $130 for the order and the pills came with a 30 day money back guarantee.

"I tried them for at least three weeks and then I told them I was going to send it back," Dantzler said.

Dantzler got a returned authorization number and mailed them back and waited for her refund. After 60 days, she still didn't have her money.

"I kept calling and calling and I didn't receive it," she said. "Then I asked for the manager's number and left a message and never returned the call."

After 10 months and no refund, Dantzler said she was fed up and decided to contact ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson.

"I was looking at the news one day and said I'm going to call Diane, and within a week, I had my check ... wonderful," she said.

After ABC11 got in touch with DRMC, LLC - the company that sold her the pills - Dantzler got her full refund.

A representative with DRMC apologized and said there was no excuse for the delay.

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