Troubleshooter: When bedbugs bite

Bedbug engorged with blood after feeding on human arm

February 12, 2011 6:12:54 AM PST
Cindy Leedom says she got something extra when she got furniture delivered from Rent-A-Center in Spring Lake.

"About 9, I sat down on the couch and I felt something crawling on my neck. I went to scratch and felt a bump and pulled it off and it looked to me to be an overgrown louse," she told ABC11 Troubleshooter Diane Wilson.

Suspecting bedbugs, Leedom contacted Rent-A-Center and asked they come and take the furniture from her home. She said they did that, but didn't give her an answer about having an exterminator come out.

"When I got a hold of corporate, they told me I had to take it up with the independent center," she said.

Leedom said she contacted the business several times.

"I've not gotten any kind of compassion, apology, or anything from Rent-A-Center. They keep blowing me off," she said.

Frustrated, Leedom turned to Diane Wilson and we got in touch with the Spring Lake Rent-A-Center. They directed us to their corporate office. A representative said an outside claims adjustor would look into it. An exterminator was sent to Leedom's home, and confirmed the insects she said she found in the couch were bedbugs.

The exterminator told ABC11 no live bedbugs were found in Leedom's house, but when he went to the Spring Lake store and looked at the couch, there were bedbugs in it. Rent-A-Center's third party adjuster did pay to have the exterminator treat Leedom's house and she's happy it's bug free.

The Rent-A-Center representative said it regrets the inconvenience to Leedom and added furniture from Rent-A-Center stores is treated and cleaned each time it comes in and out.

Experts say the best advice, when getting any type of furniture into your home, is always check it out. The exterminator who handled this claim said he's seen bedbugs in even brand new furniture right off the truck. He said it happens sometimes when furniture comes from overseas. He said the best way to beat it is to catch it right away, and then treat it right away, which did happen in this case.

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