Troubleshooter: Refund runaround


Carolyn purchased an extended warranty worth over $1,300 when she bought a 2006 Suzuki Forenza last year. About six months later, due to an accident that totaled her car, Carolyn found no use for the extended warranty. She called Universal Warranty about a refund.

Carolyn Morton tells Troubleshooter Diane Wilson, "The first time they sent it to the insurance company." Rather than forward it on to her, the insurance company sent it back to Universal Warranty.

Carolyn tells Troubleshooter Diane Wilson, "They kept saying 'they're going to send the check. They said it would be here and I'll call you and see if it will be here in a week," She adds, "And that when I got tired and that's when I called you."

Troubleshooter Diane Wilson called and left numerous messages with Universal Warranty but never received a response. Carolyn, however, received her check only a week after talking with Diane Wilson.

"Thank you for what you did, and I will surely tell everyone 'if you have problems call Diane Wilson'."

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