It all started with a simple new battery for Leavie Davis. He got the work done at Sears. After getting the new battery, Leavie says his car just didn't seem right. He tells Troubleshooter Diane Wilson, "I noticed when I was walking to my car my antenna was up."
Besides the antenna, the red flags continued once Leavie got in his car. He adds, "I drove on off and I had to re-set my clock and I saw my air bag light was on." Leavie drove right back to Sears to tell an employee about the problems. He says the employee told him, "We'll make it right and take it to the dealer and we'll make it right."
On the repair invoice, the dealership reported they found the code for the center airbag assembly inoperable, which they claim could cause the airbags to deploy or cause damage to the system. Leavie says the mechanic told him this can happen when replacing the battery. He adds, "You just can't take battery out you have to put this machine on and it keeps everything charged."
So Leavie went back to Sears and showed the manger what needed to be done. He says the manager said, "He's now going to look into it and make a decision and call me the next day." But Leavie says he never heard from the Sears manager. He tells Troubleshooter Diane Wilson, "I've decided my plan of action. I'm, going to contact the CEO, but somehow I decided I didn't want to go through that red tape, so I contacted you."
Troubleshooter Diane Wilson got in touch with Sears, they never got back with her, but Leavie heard from a Sears rep. He adds, "It's amazing a day and half after you call they're ready to do business." Leavie took his car to the dealership to get his air bag fixed and Sears paid in full for the entire repair bill, which was more than six hundred dollars. He adds, "All I wanted him to do was do the right thing. Without you they would have tried to bump me off, but I would have waited to hell freeze over. Ii wasn't going to just go away."
If you have problems after a repair, it's key to take it back to the place that repaired it and report the problem right away. You also might want to consider getting a second opinion from another shop and have them put in writing what is wrong, and what needs to be done to fix it.