Troubleshooter: Security deposit

Campbell University student Stephen Johnson was in Kansas City for a summer internship and was only there for a short time.

When he moved out, Johnson says he was told he'd get his deposit back within a month. But it didn't happen.

Since his fall semester started, he's been waiting for his $300 deposit from the Bluffs at Brush Creek Apartments in Kansas City.

"We went through the walk-though and she checked off everything, so it's not like she was holding it for damages and she said everything was fine and we'd be receiving it in the mail," Johnson said.

He says he waited the 30 days and no check came. So he called the apartment manager.

"She said don't worry about it, you'll receive it," Johnson said. "It was always an open ended statement, next couple days, or next week."

Then Johnson's dad got involved.

"I talked to office management, I talked to the lady that writes checks and I got the same excuse over and over," James Johnson said.

After more than two months of waiting and no sign of the security deposit they called the Troubleshooter.

"I want them to live up to their end of the bargain," Johnson said.

The apartment manager said Johnson's security deposit did fall through the cracks and they'll get it right out. Within two weeks, he got his $300 back.

"I got some room to spare in my bank account," Johnson said. "It will be a nice Christmas present that's for sure."

The manager for the complex said getting the deposit to Johnson took longer than expected and she apologized.

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