Troubleshooter: Car hits house


"My house has now been shifted 4 1/2 inches back," said Legg. "Underneath, there's a lot of damage to the frame of the house."

There was damage to the inside too, so Legg filed a claim with the driver's insurance company USAA.

"She asked us to send an estimate which we did, and they sent an adjustor come out and he did his adjustment, and the next thing we know is she was willing to cut us a check for $4,000," Legg recalled.

But Legg said $4,000 won't begin to fix the damage.

"That won't even cover the steel damage, so we've been on a standstill since September," she said.

Even the initial estimate on the police report from the night of the accident estimates the damage at $10,000. Legg's contractor put it at $15,000.

"We'd go for months and not even hear from them, until I contacted you," said Legg.

When we contacted them, USAA had a change of heart and sent Legg a check for $12,000 - an amount she's happy with.

"The only reason why this got resolved is that you got involved; I feel we'd still be at a standstill," she said.

USAA thanked us for bringing the claim to their attention and worked directly with Legg to reach a resolution.

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