Troubleshooter: High cell phone bill

WAKE COUNTY Merle Freeman says he got notice of the outrageous bill through a text message. So, he says he called his cell phone provider about the charges, but their explanation just didn't make sense.

"Back in November last year, I started getting text message talking about how I owe $300 for a damaged headset with T-Mobile," he said. "I thought that was kind of weird, because I hadn't ordered or received anything."

When Freeman went to the T-Mobile store, employees said they opened a severe warning ticket to get investigated, but the messages kept coming.

Months later, Freeman got a shocking text.

"Then in March, I get another text message, now it's gone from $300 to $2,300 with no explanation whatsoever," he said. "It just says you owe $2,300 and it's at the end of my billing cycle so if I don't clear that up they are going to suspend my service. And they did suspend my service."

The most frustrating part, the charge was over equipment merle says he never had.

"I never received a headset, I never ordered a headset, I never put in a claim," Freeman said.

Not able to put a stop to the charges, Freeman got in touch with ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson and she reached out to T-Mobile.

Once they looked into, they removed the $2,300 worth of charges.

"Diane, I appreciate it, you've always gotten things done when I needed it done," Freeman said.

Besides crediting Freeman's account, T-Mobile also restored his phone service and a representative with T-Mobile thanked ABC11 for bringing the issue to their attention.

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