"I was told the mulch would kill the grass but then all of a sudden, I see the grass coming up," home owner Carolyn Pearson said.
Just days after getting the job done, Pearson was not happy with the results.
"I was devastated," she said. "I paid all this, and it didn't last three days to a week."
She paid McGuyrt Lawn Maintenance more than $800 for the landscaping job that included several loads of mulch, shrubs, and edging. Pearson says when crews were laying the mulch; she questioned whether fabric should be laid under it.
"He told me the mulch would cover the grass," Pearson said.
She said she was concerned with a culvert, and if the landscaping was high enough that it would be protected when it rained.
"I asked him was it high enough or low enough, would there ever be a problem and he said everything would be fine," Pearson added.
When the job was complete, Pearson said she was happy with it but it didn't take long for the grass to grow through the mulch. And when it rained hard, "The first thing I saw was the water rising up and washing away the mulch and pebbles.
She called McGuyrt Lawn Maintenance and crews returned to spray weed and grass killer, but it didn't solve the problem.
"To me, it looks like a disaster," Pearson said. "More weeds growing, grass growing, and the mulch just comes down to the driveway."
Pearson contacted the ABC11 I-Team Troubleshooter. When the Troubleshooter contacted McGuyrt Lawn Maintenance, the owner said he tried to work with Pearson's budget, and there wasn't any money for the fabric in her budget. He said with any landscaping job, there is maintenance, but he was willing to make Pearson happy and offered her a $500 refund.
She is very satisfied.
"Thank you so much, and I really appreciate what you did," Pearson told the Troubleshooter.
As for some of the job getting washed away, the owner of McGuyrt said he can't warranty any job against the weather. He also said the biggest factor with any landscaping job is maintaining it.