TWC told ABC11 the outage was due to an issue with a router that affected all services. The issue reportedly did not affect all customers in any area, just customers with that particular router.
The company's Twitter help account confirmed the outage on Thursday afternoon.
Customers in the Carolinas, we are currently working on resolving an issue causing service problems. No ETR at this time. ^SS
— TWC Help (@TWC_Help) January 7, 2016
According to DownDetector.com, the outage has spread across the state.
Time Warner Cable outage
This is the second TWC outage in two weeks in North Carolina.
Customers in the Carolina's sorry for the delay, we are still working on the internet issues. The TV should be back up and working. ^FG
— TWC Help (@TWC_Help) December 28, 2015
TWC sent ABC11 the following information:
"We sincerely apologize for the outage that affected some of our Carolinas customers earlier this afternoon. We know that our customers depend on us for reliable, high-quality service, and we will continue to work hard to deliver the kind of service customers expect and deserve from us."
The company claimed the issue lasted only 55 minutes.
