UPS to pay for overcharging North Carolina government agencies

RALEIGH (WTVD) -- Attorney General Roy Cooper announced Wednesday that United Parcel Service will pay $4 million to North Carolina, 13 other states, and three cities for overcharging government agencies.

North Carolina's share of the settlement is $49,723.81.

According to the settlement, customers paid for next day delivery but didn't get it in all cases and were unable to get refunds when they should have.

Cooper said some UPS employees made false claims about when packages were delivered or why they were late.

"Schemes that cheat government rip off taxpayers," Cooper said. "Overcharging customers-whether they're individual consumers, small businesses, or government agencies-is the wrong way to do business."

More than 1,600 North Carolina agencies were impacted, including Wake County Schools, the SBI, and the North Carolina Department of Transportation.

CLICK HERE FOR THE FULL LIST (.pdf)

In addition to the monetary settlement, UPS will retrain employees and better monitor and report potential delivery failures or policy violations. The settlement covers allegations of wrongdoing by UPS between 2004 and 2014.