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Man waits for TV settlement check

September 12, 2012 3:04:48 PM PDT
A Triangle man won a class action lawsuit, but still can't get his settlement. Tired of getting the runaround, he got in touch with the ABC11 Troubleshooter.

Richard Ebbeling was told he would be getting his settlement check in the mail. He waited the 90 days, but 90 days turned into another two months of waiting and still no check.

After working a long day, Ebbeling wants to enjoy watching television.  The Samsung TV he had went bad quickly.

"The TV was cracking and making a lot of noises, taking forever to come on," said Ebbeling.

He did some research and learned his TV fell under Samsung's TV capacitor settlement.

"They said, as long as we had the paperwork, we can still apply for the credit towards a TV because it was one of the bad models," said Ebbeling.

Ebbeling got all of the paperwork into Samsung and said he got a call that he qualified for the $300 settlement.

"They said our check would be mailed out and we'd have it sometime in June," he said. "June came and went -- nothing.  So, I started making calls back to Samsung."

Ebbeling said he made countless calls to Samsung.

"I tried every day and I got the same thing no matter what time I called," said Ebbeling. "They were always at meetings.  At that point, I asked to speak to a manager and they just put me on hold forever."

Fed up, he turned to me.  I got in touch with Samsung and Ebbeling got his $300 check sent overnight to him

"Thank you very much," said Ebbeling. "All the run around I did since February until now, I got nowhere and you got the results within a week."

A rep for Samsung apologized for the delay and said Ebbeling's claim was an oversight on their part.

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