WATCH: ABC11's investigative special on the state of public housing in Durham
Brittney Lee first spoke to ABC11 on Jan. 3, 2020, a cold and rainy night when the carbon monoxide emergency turned into a full-blown crisis; McDougald Terrace was being evacuated. She was six months pregnant at the time and scrambling to get her family out.
"It's disturbing," Lee said then. "I'm definitely going to evacuate."
A year after carbon monoxide crisis at McDougald Terrace, 10-year-old boy reflects on how it impacted his year
Now 369 days later, Lee used her cell phone to show us what her unit at McDougald looks like. Her family was finally able to move back inside last April after spending three months at a Durham hotel.
"I absolutely have not had the chance to process all that has happened," said Lee. "And now we're right back at that one-year mark. It's been a lot."
But there has been good news. Lee safely delivered her baby Keenan, who is nine-months-old. She's also happy with some improvements to the units; lead paint has been removed and faulty appliances which once leaked dangerously-high levels of CO are now gone.
'We're trying to make the best of it': McDougald Terrace residents deal with the stress of not being at home during the COVID-19 crisis
But Lee says many promises have gone un-kept. She says her requests to fix pipes that leak from her upstairs bathroom down into her kitchen cooking area have gone ignored.
"There's also the fact that we were told that we were going to have an all-electrical apartment, but it's not so. We're still cooking on a gas stove. I'm not comfortable using gas appliances here anymore," said Lee.
Despite the carbon monoxide crisis, evacuation and repairs, Durham’s McDougald Terrace housing complex was not federally inspected at all in 2020. Residents returned but the pandemic ensured the persistent problems remained.— Joel Brown (@JoelBrownABC11) January 7, 2021
TONIGHT AT 6 #abc11 pic.twitter.com/v0bTVPvx52
In the throes of the crisis, DHA contractors worked to replace dozens of faulty gas appliances with new electric versions. But DHA CEO Anthony Scott says the COVID-19 pandemic halted the process.
"We shifted the focused to getting everyone home and out of hotels," Scott said. "We intend to complete the additional electrical installation when it is deemed safer to do so. At this time we will wait until the pandemic has subsided and families are in less danger of contracting COVID-19."
Scott also acknowledges that maintenance requests were slowed last year while DHA crews waited for PPE to safely enter tenant's units.
Exclusive: DHA CEO Anthony Scott blames McDougald Terrace issues on years of 'historical underfunding'
In an exclusive interview, last winter, amid the CO crisis, Ben Carson, U.S. Secretary of Housing and Urban Development, who oversees Durham Housing Authority, told ABC11 the responsibility for safety lies at the local level, at DHA -- that monitoring all things all the time was impossible.
Congressman David Price grills HUD's Ben Carson about carbon monoxide at McDougald Terrace
"Certainly every time I have found out about things, something has been done about it," said Carson.
HUD's Real Estate Assessment Center or REAC conducts physical inspections to ensure safety, sanitation, repairs are up to federal standards. The highest score is 100. Anything below 60 is failing.
In 2017, McDougald Terrace received a dismal 21. And in March 2019, inspectors scored it 31 out of 100.
"Proof is in the pudding. I think you will see significant changes with our new REAC system. It's being modernized and it's going to be able to respond faster than it has in the past."
Yet, almost a year since ABC11's interview with Carson it's unknown how or if those "significant changes" to HUD's REAC inspection system improved conditions at McDougald. Because even after the crisis, the evacuations, and the repairs, HUD did not inspect McDougald at all in 2020.
Scott insists the complex was slated to be federally inspected last year, but was postponed because of new pandemic protocols. He did not provide a possible date for a future inspection.
Delays push back reopening of McDougald Terrace
Lee is past tired of waiting. She's now plotting her family's escape.
"Honestly, I'm working to just move on from McDougald Terrace," she said. That's the best thing because I don't think they're going to get any better."