Troubleshooter: Telescope sale problem

June 1, 2009 8:46:50 PM PDT
It's a sale that didn't go so smooth. Jerry Booth says he enjoyed his telescope, but it was time to downsize. So in February, he decided to sell it at a Raleigh Astronomy shop, Big Bang Astronomy Shop.

"They were very nice and answered right away," he said.

After a few weeks of not hearing anything, Booth says he went to the shop.

"The store was practically empty," he said. "I saw a few pieces of equipment in there."

Booth says a note on the door stated they were now doing internet sales only. So he sent an e-mail to the owner and learned his telescope was sold for $1,000.

The owner stated in an e-mail as soon as the buyer paid, a check would be mailed. But Booth says weeks went by without him hearing anything and no check arrived.

"I gave them a call and I called and I called and then I e-mailed them," he said.

Eventually, Booth did get a check, but two days after depositing it, the bank said the check had bounced.

Booth says he was back to e-mailing Big Bang Astronomy Shop, but when he didn't get an answer, he turned to Troubleshooter Diane Wilson.

"Any of these requests, if they would have just e-mailed me and said, 'Hey give us a couple of months to sell it, check back in April or May,' I probably would have been fine with that," he said. "But then calling and e-mailing them and nothing no response."

Troubleshooter Diane Wilson got in touch with Big Bang Astronomy Shop and within days Booth had his check, which included the sale of his telescope and the fee for the bounced check. He says he's very glad it's over.

One of the owners of the Big Bang Astronomy Shop said they have tried to work with Booth and in the five years of being in business they have never had an issue like this.

The owner added, one reason it took so long to get Booth the check is that the buyer took several weeks to actually pay for the telescope. They also said the first check they sent was sent back to them, but the second one was their fault it bounced.


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