Jay Cornish and his family are supposed to have their garbage picked up every Friday, but he says that hasn't been happening.
"Unfortunately because we have a small street, they just refuse to put any extra effort to come and pick it up," Raleigh resident Jay Cornish said.
Cornish lives on Kirkman Street in downtown Raleigh off of East Hargett Street.
He says for the last four months, the city has not picked up his trash and recycling every week as scheduled.
"We've called all the phone numbers, talked to all appropriate people, up to including assistant director, we talked to crews, got all the promises and nothing's been done," Cornish said.
He says he thought the problem was solved a few weeks ago when a representative with the city's solid waste services made a visit.
"He sent out a special vehicle, they came out and inspected the street and said this is an official street, there's a stop sign, I got a ticket in my own yard, they should be picking up the trash, but because they couldn't pick the big truck up here ... they said they'll send a special vehicle for you, a small 1 and ½ ton trash truck and that will be just for you, to pick it up every Friday just like every other person that gets services," Cornish said. "Well they didn't do it."
Fed up with his trash and recycling piling up, Cornish contacted ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson.
"We're not asking for much we're just asking for what we paid for," Cornish said.
Wilson got in touch with the City of Raleigh and within hours, Cornish and his neighbors' trash and recycling were picked up.
"Thank you very much Troubleshooter, I appreciate the help," Cornish said.
Cornish said this Friday his trash and recycling got picked up just like the rest of the neighborhood, so he's hoping it continues like that every Friday.
A representative with the City of Raleigh says the street Cornish lives on is an alley even though it has a street name and is too narrow for the recycling and garbage trucks to travel down, so it has to be serviced with a pick up or smaller pup truck. The rep also apologized for the inconvenience.