Troubleshooter: Windshield installation

January 19, 2011 4:11:37 PM PST
Avery Whitley wanted new front and back windshields installed in his restored vintage Ford Mustang.

He went to Glass Masters in Raleigh for what he says should have been a simple job.

"I just wanted them to install the new glass. I had new rubbers for it, new glass, and then we're going to install it - a simple procedure," he explained.

But Whitley says the job wasn't done correctly and it left him with months of frustrations.

"He glued it down and left me with duct tape on my $5,000 paint job," he said.

Besides visible black glue around the windshield, Whitley says there were two dents in the roof above the windshield.

Whitley said Glass Masters promised to take care of it.

"They're going to fix it, no problem, just carry it to your body shop and we'll take care of it," he said he was told.

A region manager at Glass Masters even put it in writing that they would take care of the $770 repair bill.

But after two months, Whitley says he wasn't paid, so he turned to Troubleshooter Diane Wilson.

"It was heartbreaking. It's been really tough on my patience," he said.

We got in touch with Glass Masters and it took some time, but Whitley finally got a check to cover the repair bill.

"You got it fixed. I got my money," he said.

Besides paying to repair the dents, one of the new windshields Glass Master installed also leaked. They sent a crew out to fix that too.

A representative with Glass Masters apologized for the length of time it took to resolve the problem, but said these things take time as it involves corporate.

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