Quick repair may cost extra

Air conditioners

June 6, 2011 2:21:04 PM PDT
If you need a quick fix, it might cost you double and it's perfectly legal. The Troubleshooter recommends you do your research.

"We're taking 50-60 calls a day for a request for service," said Joel Key of Airmakers repair service.

With so many calls, Key says crews at Airmakers are working around the clock.

"We've been working 'til 9 to 10 o'clock," he said. "I even had some technicians out 'til 3 a.m. trying to get [the] call load taken care of."

Right now, if you call Airmakers for a repair, the wait for a technician is about a week. If you have a service agreement, your wait will be three to four days. You can get a faster repair after hours and on weekends, but it will cost you extra.

There is no law when it comes to what companies can charge for repairs, so the best advice is to shop around.

Make sure you check the credentials of the technician to make sure they're properly licenses. Also, take a look at the company's complaint history. Make sure you get a written contract, and when it comes to paying, don't pay upfront. Wait until the work is gone and make sure you pay by check or credit card. Never use cash.

Doing your research will help you get the cool relief you're paying as Key says there are many contractors trying to make a quick buck off the heat wave.

"We see a lot of seasonal contractors getting into the industry, here for the summer and then they're gone and they can't support any warranties," Keys added.

That's why you want to hire a reputable company so if there's something wrong with the repair, you have a warranty and you can get the technician back out to your house.

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