Movers leave couple in empty home

August 17, 2011 12:58:30 PM PDT
Richard Warner and his wife say they hired the company Moving Direct to get their possessions from Pennsylvania to the Triangle.

The original quote was $2,200 and they paid $1,000 up front.

But once their belongings were loaded on the truck, the Warners say the price jumped $2,000. It was money they didn't have.

"It's been a nightmare. We've never had this happen before," said Richard Warner.

Warner said Moving Direct refused to deliver the furniture until it was paid the full amount.

"We've been living in an empty house," he said.

The Warners said they tried to work with the company, but when they got nowhere, they contacted ABC11. We learned the company has closed down and another company called Red Gold Logistics purchased its assets.

Red Gold located the Warner's possessions, and while they don't have to pay the $2,000, Red Gold charged them $800 for storage.

The Warners also must go to the storage center and move the items themselves.

"If we have to pick it up, we'll pick it up, but we just want our stuff," said Warner.

Red Gold told ABC11 the Warners aren't alone. It says it's been trying to help other customers of Moving Direct locate their belongings.

Experts say before you pick a mover do your research. Go online and search for reviews from other customers. The U.S. Department of Transportation has lots of tips on protecting yourself from unscrupulous movers at its website.

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