Since then she's heard several excuses and she's tired of them. She tells Troubleshooter Diane Wilson at the gravesite, "Every time I come out here I know the vicinity she's in but it's not the same. Every time I come I cry because people need to know she existed. Every time I tell her mom, I'm going to get it for you, I'm working on it."
In September, Lisa ordered the marker from J&P Memorials. She adds, "He told me six to eight weeks and I said that would be perfect because I wanted it done by December."
In November, she called the owner to check the status. Lisa says, "He said Lisa I'm so sorry but we've lost the order. I said, "You know I wanted this by December 23 -- that was my mom's birthday, he said, 'Oh sure Lisa. It's in production now, they're working on 400 percent. Sure they'll have it by December.'" And I said, "It's important to me because I want to put flowers in the grave."
But on Lisa's mom birthday, still no marker. When she got a hold of the owner of J&P Memorials she says she couldn't believe what she heard.
She says, "Lisa I'm so sorry but they lost the order. I said I could believe that if you didn't tell me that the first of November. He said, "'Ahh, ahh, I'm so sorry is there something we can do.'" Lisa wanted a refund, but she says the owner told her no, so she e-mailed Troubleshooter Diane Wilson.
Troubleshooter Diane Wilson talked to the owner of J&P Memorials and he said he'll either get the marker done by February or give Lisa a full refund.
Lisa opted for a refund. She tells Troubleshooter Diane Wilson, "I'm happy my business will be done with him. You're a blessing because if it wasn't for you, I'd still be getting the run around."
The owner admitted to Troubleshooter Diane Wilson he did misplace the order and that's why he gave Lisa a full refund.