These women were members of LA Weight Loss. Part of their program included snacks called LA Lites.
Jan Schumer says those LA Lites had an impact of her diabetes. She tells Troubleshooter Diane Wilson, "When we tested our sugars because we were both diabetic that La Lites were really increasing our numbers."
Jan along with her sister even had a doctor's note where he recommended the sisters eliminate the LA Lites as part of their weight loss program.
Jan already pre-paid for a year's supply of the LA Lites, so she wanted a refund for the snacks not consumed. She says, "They told us it would take 4 to 6 weeks. So I called to see the status of our refund was going and it never went."Jan says she called the corporate office of LA Weight Loss. She adds, "We'll contact you in 48 hours. I wouldn't hear from anyone and if I don't hear from anybody I nag." Jan then started e-mailing, but she didn't get anywhere their either. She says, "$1500 is nothing to snooze about, and I just want my money, I just want my money."
Troubleshooter Diane Wilson got in touch with LA Weight Loss. A rep told her the local franchise is going through a transition as the corporate office is taking over. She said it's protocol to pay refunds within 30 days, but the previous owner did not follow through. Within a week Jan had a refund check in her hands. She tells Troubleshooter Diane Wilson, "I got my check. I really want to thank Troubleshooter because I don't think I would have ever gotten it if it had not been for you."
A rep for LA Weight Loss also apologized for the delay in getting Jan her check.