ABC11 completes switch to DTV

Some Eyewitness News viewers tell us they cannot see our off-air signal.

The FCC said Wednesday, June 17 that it is confident the problems can be solved. Click here to read "FCC Spokesman: VHF Issues Solvable".

Here is what you need to know:

Possible DTV fix from the FCC:
"Double Re-Scan" your box following the instructions below.

Many consumers already know about the need to run the "scan" function on their digital converter boxes or digital TV sets periodically following the June 12 digital TV transition. Scanning searches for and "remembers" the available digital broadcast channels.

But in some cases where stations moved their digital frequencies on June 12, simple scanning may not be enough. There is a procedure - sometimes called "double rescanning" - that can clear your box's memory of saved channels. These earlier scans may have saved channel information that is now incorrect.

There are five simple steps to a double rescan for a converter box or digital TV, which are as follows:
  1. Disconnect the antenna from the box or digital TV.
  2. Rescan the box or digital TV without the antenna connected. As with any scan follow the on-screen instructions or owner's manual for your device.
  3. Unplug the box or digital TV from the electrical outlet for at least one minute.
  4. Reconnect the antenna to the box or digital TV and plug the unit into the electrical outlet.
  5. Rescan the box or digital TV one more time.
Click here for tips from the FCC on how to improve your reception.
Calls can be directed to 1-888-CALL-FCC.

Online form for questions:
If you need assistance from ABC11, please click here to fill out an online form and we will do our best to respond quickly. Please note that due to the high number of questions it may take us a few days or more to get back to you.

To learn more about the switch to digital, click here.

We are aware that there may also be trouble with our signal strength.

ABC11 will be working with the Federal Communications Commission to provide additional alternatives to receive our signal.

The station is committed to reaching out to viewers and helping them through the DTV transition.

Message from ABC11 Chief Engineer Curtis Meredith:

On Friday, June 12th at 12:30 p.m., ABC11-WTVD switched from channel 52 (UHF) to channel 11 (VHF) as assigned by the FCC.

This change also required us to substantially reduce our power level. Both of these factors have made it difficult for many viewers to receive a viewable signal.

This is especially a problem with indoor antennas. A UHF-only antenna probably won't work for channel 11 anymore.

Since WTVD is the only station in this area assigned to a VHF channel, you may be able to receive all local stations but us.

I assume that you have already rescanned your TV or converter box.

If you have an all-channel indoor antenna, try to re-orient it or raise it to a higher level. If this doesn't work then you'll probably need an attic or outdoor antenna. The most important factor is that the antenna be designed for VHF channels as well as UHF channels.

All of us at ABC11 are very concerned about this loss of coverage and we are working to find a solution. At this time we're not sure what that solution will be or when it will happen but we are meeting with federal officials to work out an acceptable plan.

To answer questions about the DTV switch call Federal Communications Commission: 888-225-5322 or the National Association of Broadcasters: 888-388-2009.

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