Troubleshooter: Recycling problem

DURHAM "We just need to get recyclables picked up. City supposed to be picking up, but it's just not happening," he told ABC11 Eyewitness News.

Massengill's problems began after he switched from a private company to City of Durham pickup. He called the City of Durham's One Call which answers and responds to city residents requests. Massengill said he called three different times about the recyclables not getting picked up when they were supposed to.

"First one, it took them three weeks to get it picked up, which I understand that because it was in a period when they were just changing over. And second one it was five weeks and that's when they picked it up and dumped it in the garbage," he recalled.

And the third time? His recyclables were still sitting more than a week after scheduled pick up.

"Every time I call the people at Call One, they are real nice and they tell me it will be today or tomorrow and today and tomorrow they never comes," he said.

What angers Massengill even more, is he says he never had a problem getting his recyclables picked up until the city took it over.

"We're dealing with government again, and it seems like every time government takes over something we get poor service," he offered. "I just want my recyclables picked up every other week like they promised."

ABC11 got in touch with the City of Durham. A rep said since they began their recycling program in July, they're still working out the final kinks. When it comes to Massengill's Auto Service pick-up, although it's commercial, and business are typically responsible for arranging pick up with a private collector, Massengill's is grandfathered into the recycling program for residents, which caused some confusion with the crews.

The rep added solid waste is now aware of the problem and will be double checking it for the next few cycles.

As for Massengill's recyclables, one day after getting ABC11 involved, it was picked up.

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