Troubleshooter: Dish Network


"The guy came in and he said 'I can't put it here.' He said Pinehurst has a rule about no dish in the front and in the back there's no line of sight," Waesche explained.

No line of sight means a satellite dish can't connect with the satellite in orbit around the earth, and that equals no service.

"Everything was canceled," said Waesche.

Days later, Waesche says she got a call from Dish Network saying she still had to pay for the service. They wanted $10.95 for the next 20 months for cancelling her service.

"'I'm not canceling, you're canceling,'" Waesche said she told the Dish Network representative. "And she said 'No, you canceled it.'"

Waesche said she didn't understand why the company expected to be paid when - according to its own installer - she couldn't have their service.

"You're paying for something that is totally non-existent," said Waesche.

Waesche called ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson and she got in touch with Dish Network. Within days, Waesche got a call saying since the dish couldn't be installed, she wouldn't be responsible for any charges.

"So I'm very happy, very happy, you got involved," said Waesche,

A rep with Dish Network worked directly with Waesche to resolve the situation.

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