They say steps have been taken to ensure that what happened to 13-year-old LaDonna Ball doesn't happen again.
"In this case, we had a driver who made an error in judgment and that's a mistake and we know something else to talk about when we train our drivers," Cumberland County Schools Transportation Director Al Miller said.
Officials also say bus overcrowdings is not a problem, nor is bus safety.
"The busses are safe," Miller said. "We work very hard to make sure our busses are not overcrowded."
School officials have put a larger bus on Ball's route after the incident and they moved the bus stop where Ball gets on and off the bus, a block closer to her home. School officials stress student safety is their utmost concern.
"Our drivers do a great job everyday of getting their children back and to school, everyday," Miller said.
But Ball's mother says she is still not 100 percent convinced.
"At this point I don't feel safe, because I have not met with school officials, as of right now as we speak," Ball's mother Donna Ball said.
School officials say they would like to schedule a meeting with Ball either Thursday or Friday.