Xerox calls police before layoffs at Cary call center


The company called 911 around 6 a.m. to request a police presence at their Crescent Green Drive facility.

Cary Dispatch confirmed to ABC11 that Xerox said they "were expecting trouble."

There were no reports of trouble at the company after they laid off the employees from its call center operation.

"Today we told employees and local government that we were closing call center operations for one specific line of business at our facility in Cary," said Bill McKee with Xerox's public relations department." These reductions, while very difficult decisions, reflect the changing business requirements of our clients. Our primary focus is on our employees."

The company said the center serves various other businesses, and they hope to find work for the employees with other business their company serves.

"While at this time, we are closing this specific business operation, at the same time we expect to be hiring employees in Cary and Raleigh for other lines of business," McKee said.

However, one employee who was laid off Friday told ABC11 that it was a shock, and the timing was awful with Christmas coming up.

"It's terrible timing, I mean Christmas is right around the corner. People got kids, and it's just real bad for those who were depending on that check, that Christmas check right before Christmas time," said Markey McNeill.

It is the second round of layoffs at Xerox's call center. In October, the company announced it would lose one-third of the work force at the center and cut about 500 jobs.

Friday's layoffs were a part of the 500 positions eliminated at the company, according to McKee.

Xerox currently has 1,800 employees in Cary.

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