Troubleshooter: Unwanted newspapers

August 13, 2010 3:38:48 PM PDT
Bob Thompson doesn't subscribe to the Raleigh News and Observer, but the newspaper routinely delivers free weekly papers to his driveway.

"The worst part is when I come back after travel. I find several of these piled upon my driveway or my sidewalk, and to me it's, just a big invitation for trouble that says come rob me," he said.

Since January, Thompson has tried to get the deliveries stopped.

"Placed a dozen calls since that time asking them - supervisors, staff, customer service, subscription department - anyone I can get a hold of, to please stop delivering the paper and why," he explained.

Despite the calls, he continues to get these free papers.

"It's always with a promise it will be taken care of," said Thompson.

Frustrated, Thompson called ABC11 Troubleshooter Diane Wilson.

We got in touch with the News and Observer. A representative said they do have a record of Thompson's requests to stop the delivery and have measures in place to assure he doesn't get the paper.

Thompson was also assured by a newspaper rep the problem was taken care of.

"Thought it was resolved on Monday with a call - first time I received a call from them. But on Wednesday morning, I drove out and there was a paper," he said.

We placed yet another call to the News and Observer.

"Just received a call stating they wanted to come by and pick up the paper and sorry about the continued trouble," said Thompson. "I'm hopeful now with your involvement at least I got two calls and an offer to come pick up the paper."

The representative with the News and Observer we spoke with said she doesn't understand why Thompson got another paper this week, as they put lots of measures in place to make sure he didn't get a one, but she assures us they will get delivery stopped.

The rep added if anyone else would like to stop delivery of the free community newspapers, on page two of the paper, you'll see the steps you need to take to end delivery.

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