Troubleshooter: Moving company

September 21, 2010 6:20:02 AM PDT
Jamar Mayes hired a moving company, but noticed damage after he got to his new apartment.

"I started unpacking more and more of my stuff and loading things into the dresser, and that's when I found a piece of the chipped wood, and I started looking at the dresser and that's when I noticed a big chunk was gone," he said.

Mayes said he tried to get in touch with the owner of D&D Moving right away.

"She did not answer my calls, and I left voicemail after voicemail, and finally I got a text message from her that said she was in a business meeting and really busy," said Mayes.

Mayes said when he hired D&D, he was assured its insurance would cover 60 cents per pound for damages. So, whatever the dresser weighed, he would get compensated 60 cents per pound.

But, he said the owner of D&D didn't follow through on it.

"I gave her three weeks," said Mayes. "I got fed up, and that's when I called you guys."

We got in touch with the owner of D&D and she said she'd take care of it. Within days, D&D weighed Mayes' dresser and reimbursed him $81 for the damage.

"I'm happy it's resolved and I don't want to do business with this company again," said Mayes.

The owner of D&D Moving did apologize and said it should have been taken care of sooner.

The Troubleshooter says the best advice when looking for a mover is do your research and make sure the moving company is insured and licensed to move you.

And, inspect your things while they're moving you in, and if you find damage, make sure you document it right away.

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