Delinquent deposit a job for the Troubleshooter


He says they rented three condos from a company called Panama City Beach Rentals.

"Turned the keys in and came home. Everything was fine. Fourteen days, I'm supposed to have my deposit back. Well, about three weeks after that I said, 'You know, I'm gonna call her up,'" he recalled.

Bryant says he called Paula Griffith of Panama City Beach rentals to find out about their $750 deposit on all three condos.

"'Oh yeah, I forgot about that. I'll get it in the mail tomorrow,'" he says he was told.

But weeks went by and he says there was still no check, so he called Griffith again.

"'Oh, I just mailed it today,'" he says she told him.

Bryant says he called again when the money still didn't arrive.

"'I mailed it last week,'" he says he was told.

Fed up, Bryant says he told Griffith he planned to pursue legal action.

"And she says, 'I don't care what you do now. If you're going to get legal action or whatever, I'm not never sending your money back.' And she just hung up on me," he said.

Bryant turned to me, and I reached out to Panama City Beach Rentals. Guess what arrived in the mail? A check for $750.

"We were really surprised, this being in Florida, that we could get results from living here," said Byant.

Bryant, along with his friends, say they're glad to have their deposit back.

"Thank you, very much, Diane, for getting my money back," he said.

No one from Panama City Beach Rentals ever got back to me. The best advice is research these rental companies before you book your trip to see what others are saying about them.

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